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Welcome!

SensorUp makes it simple and secure to add new users to your workspace. Whether you’re managing field technicians, analysts, or admins, this guide will walk you through inviting a new user—and show them how to accept the invite and log in for the first time.
Time Required: 5 minutes
What You’ll Learn:
  • How to send a new user invitation
  • How to accept and activate your SensorUp account
  • How to enable secure 2-step verification
Common Pitfalls:
  • Skipping the phone number field (use 999-999-9999 if needed)
  • Entering the wrong email—invites only work for the entered email address

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Role-Based Access Control

When creating a new user, you’ll assign them one of the following roles:
  • Viewer: Can view all data but cannot take any actions
  • Editor: Can view all data and take limited actions (create/update emissions, issues, manage own assets and maps)
  • Administrator: Can manage content across most sections (full CRUD on assets, forms, maps, and user management within their group)
  • Super Admin: Full access across all features (internal SensorUp staff only)
Learn more about roles and permissions →

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Your First Steps

1

Invite a New User

  1. Click your Avatar icon in the bottom-left corner of the sidebar
  2. Navigate to User Management
  3. Click Create User at the top of the page 1 Create Newuser Gi
  4. In the Add User form:
    • Enter First Name, Last Name, Email, and Phone Number
      (Use 999-999-9999 if you don’t have the phone number)
    • Optionally set Timezone (defaults to browser-based location)
    • Choose a Role (Viewer, Editor, Administrator, or Super Admin)
    • Choose a Group (if available)
  5. Click Invite User
    You’ll see a confirmation banner at the top once the invite is sent.     2 Addusermodal Gi
2

Accept the Invite and Create Account

The invitee will receive an email with:
  • A temporary invite code (copy it)
  • A Create Your Account button
Invitee should:
  1. Click Create Your Account
  2. Enter their email address
  3. Paste the temporary code
  4. Click Sign In
  5. Create a secure password
    • Use a memorable phrase of 15+ characters (no need for symbols or digits)
    • Use the eye icon to verify your password
    • Click Submit
    3 Invite Email Gi
3

Enable Two-Step Verification

For added security, invitees must set up 2-step verification:
  1. Download a Security App (Authenticator) on your phone:
    • Google Authenticator, Authy, Duo Mobile, LastPass Authenticator, Microsoft Authenticator
  2. Open the app and scan the QR Code shown
  3. Or switch to manual entry and type in the provided key
  4. The app will generate a 6-digit code
  5. Enter the code into SensorUp and click Continue
✅ You’ll now see a success screen confirming your account is ready. Click Sign In to enter the platform.4 2FA Gi
4

You're In!

Your new account is now ready to use. You can access your workspace based on your role and group.
You Did It!
✅ Sent or accepted your first user invite
✅ Created a secure account
✅ Enabled two-step verification

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What’s a Security App?

A Security App (also called an Authenticator) generates time-based one-time passwords that refresh every 30 seconds.
Even if someone gets your code, it won’t work after 30 seconds. Recommended apps:
  • Google Authenticator
  • Authy
  • Duo Mobile
  • LastPass Authenticator
  • Microsoft Authenticator
Every time you sign in, you’ll be asked to enter the current code shown in your app to complete login securely.

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What’s Next?

You’re now part of the SensorUp platform. Start exploring how to manage your profile or invite more teammates.

Understanding Roles and Permissions

Learn what each user role means and what access they have.

Account Setup

Complete your account setup and configure your profile settings.