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Welcome to Issues in SensorUp—your central workspace for coordinating inspection work, tracking emissions-related tasks, and managing field operations and office workflows efficiently. In just a few minutes, you’ll create your first Issue, assign it to a technician or office staff member, and track its lifecycle from creation to completion.
Time Required: 5–7 minutes
What You’ll Learn:
  • How to create and assign an Issue
  • How to track tasks, comments, and data collection
  • How to collaborate between field operations and the office in real-time
Common Pitfalls:
  • Forgetting to assign an Issue—unassigned tickets won’t appear in the field app
  • Missing due dates or severity—these help prioritize and schedule field operations and office work effectively

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Your First Steps

1

Create a New Issue

Click the New Issue button in the top left corner of Mission Control.
  • Set the Asset the Issue relates to
  • Provide a meaningful title and description (dynamic properties can be used)
  • Choose a due date to enforce timely completion
  • Select a severity level (Critical, High, Medium, Low) to prioritize
  • Assign the Issue to a technician or team
Each created Issue will appear in the main list for tracking and management.Create A New Issue Gi
2

Review and Manage Issue Details

Clicking on any Issue in the list opens its detailed view:
  • See the linked Asset and its metadata
  • View and manage instructions, tasks, and results
  • Use the search and filter tools to refine your view—filters are saved per user
  • Monitor modified data streamed from field operations and office work in near real-time
  • Add comments to coordinate with others Open Issue Details Gi
3

Field Technician Responds via Outpost

Assigned Issues appear in the Outpost mobile app.
Technicians will:
  • Complete a Site Check-In form
  • Record results using mobile forms (including photos, geotags, severity, H₂S, etc.)
  • Update the status to In Progress and complete tasks
  • Add comments if needed for field-to-office communication
4

Track, Review, and Close the Issue

As the technician works, the Issue progresses:
  • Open → In Progress → Done
  • Field data is streamed live (or synced when back online)
  • Office staff can review, validate, or edit data
  • Once everything is confirmed, mark the Issue as Closed
You Did It!
✅ Created and assigned your first Issue
✅ Tracked live progress and validated data from field operations and office work
✅ Closed the Issue with full traceability

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Key Concepts Recap

✅ Issue (Ticket): Structured task related to an Asset
✅ Lifecycle: Open → In Progress → Done/Closed
✅ Asset Link: Every Issue is tied to a site or equipment
✅ Collaboration: Shared comments, data, and attachments across devices
✅ Visibility: Accessible from web and mobile (SensorUp + Outpost)

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Additional Functionality

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Task and Procedure Tracking

Each Issue may include multiple tasks or results related to one site visit:
  • Each task has a lifecycle: Open → In Progress → Done
  • Task status and details can be viewed and edited by specialists in Mission Control
  • All data collected is editable (except raw observation context)

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Comments and Communication

Use the comments section to:
  • Capture unstructured insights from field operations and office work
  • Communicate in real-time across teams
  • All comments are instantly visible to users with access to that Issue
Addinga Commentto Issues Gi

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Reopening and Reassignment

Closed Issues can be reopened by administrators in Mission Control:
  • Reopened Issues are automatically re-assigned to the original user
  • The Issue appears again in their mobile app for updates or corrections

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Deleting Issues

Users with delete permissions can remove Issues that are no longer needed. To delete an Issue:
  1. Open the Issue detail view
  2. Click the actions menu (three dots icon) in the header
  3. Select Delete
  4. Review the confirmation dialog—it will display the Issue name and confirm that assets and statuses will not be affected
  5. Click Delete to confirm
If you are deleting an Issue created by another user, the confirmation dialog will show the creator’s name and their group (if different from yours).
The actions menu is only visible if you have manage permissions. If the delete option is disabled, hover over it to see the reason.

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Permissions

Access to Issues is controlled by user roles. Understanding your role helps you know what actions you can take:
RolePermissions
ViewerView all Issues from groups they have access to, but cannot create, modify, or delete
EditorView, create, and update Issues from groups they have access to; can only delete their own Issues
AdministratorView, create, update, and delete all Issues from groups they have access to
Super AdminView, create, update, and delete all Issues
Need more details? See User Roles and Permissions for complete information about role-based access control across all SensorUp features.

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What’s Next?

Now that you’ve created and completed your first Issue, you’re ready to use advanced tools like triggered inspections, alarms, and multi-task workflows.

Creating OGI Inspection Issues

Learn how to trigger and manage optical gas imaging inspections.

Tasks

Learn how to create and manage tasks within issues.

Forms

Design form templates for tasks.

Results

Review data from completed tasks.

Outpost Mobile

Complete tasks on mobile devices.