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Documentation Index

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Solutions for Field Service Management Partners

FSM-screen.png Field service companies struggle with disconnected workflows, data silos, and inefficient field operations that impact service delivery and profitability. They need to manage multiple client assets, coordinate field teams, and deliver accurate reports while maintaining compliance with regulations and their clients’ corporate mandates. Our solution provides a unified platform that streamlines field operations, enhances data accuracy, and enables seamless client reporting—empowering field service companies to deliver superior service quality with quick data handoffs and transparency while reducing costs and improving productivity.

Connected Assets

The Problem: Scattered asset data and inconsistent client information across multiple sites.
The Solution: Centralized asset management providing a single platform for efficient work planning.

Connected Operations

The Problem: Inefficient tools and manual processes that slow service delivery.
The Solution: Optimized field operations with automated workflows, mobile applications and real-time coordination.

Connected Platform

The Problem: Need enterprise security and segregated user management for multiple clients.
The Solution: Robust platform with comprehensive security controls and tiered support options.

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Connected Assets

Challenge: Managing diverse asset types across multiple client sites leads to disconnected information, poor work planning, and difficulty demonstrating value to clients. Our Solution: Centralized asset management capabilities that integrate client data, prioritized work planning, and deliver accurate client reporting for professional, data-driven field service management.

Asset Management: Centralized Asset Information

Core asset management tools to maintain comprehensive, up-to-date asset information for all clients, set-up or maintained by the client or via SensorUp engineers.
  • Manage Assets: GraphQL (optionally via low-code) management of sites, pipelines, wells, equipment, components and more across all client locations
  • Manage Asset Hierarchy (API): GraphQL API to change asset parent references for flexible organization
  • Manage Asset Schema Properties (API): GraphQL to manage Asset schema with extensions and custom properties for different client needs
The Problem: Integrating multiple detection data sources is complex and time-consuming.Our Solution: Built-in integration with leading detection technologies enables integrated monitoring services without complexity.
Success Story: A field service partner reduced client onboarding time by 60% using pre-integrated detection technologies.
Key Capabilities:
  • Emission / Observation Datastreams: Standardized emission events and observations

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Connected Operations

Challenge: Outdated tools, manual processes, and disconnected systems slow service delivery, reduce data accuracy, and create coordination problems between office and field teams. Our Solution: Optimized mobile application tools and streamlined workflows that transform field service delivery by reducing manual work, improving data quality, and accelerating service completion.

Outpost App: Mobile Field Operations

Mobile app providing field teams with efficient tools while maintaining data accuracy and office connectivity.
  • My Issues: See work items assigned to each field user for clear task visibility
  • Field Efficiency: Optimization for quick data input, reducing administrative time
  • GPS Inputs: Collect data with GPS metadata for improved location accuracy
The Problem: Manual coordination, inconsistent procedures, and lack of operational visibility lead to inefficiencies.Our Solution: Automated workflows ensure consistent service delivery with real-time visibility.
Success Story: A field service partner improved completion rates by 40% and reduced client complaints by 25% through standardized workflows.
Key Capabilities:
  • Operations Dashboard: Real-time visibility into service process and customer delivery

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Connected Platform

Challenge: Field service companies need enterprise-grade security, user management, and support capabilities to serve multiple clients while maintaining data integrity and compliance. Our Solution: Robust platform foundation that enables scalable growth while maintaining the highest standards of data security and service delivery.

Groups & Roles: Secure Multi-Client Management

The Problem: Managing user permissions across different client accounts is complex and error-prone.Our Solution: Comprehensive groups and roles management maintains strict data separation between clients while providing appropriate access levels.Key Capabilities:
  • Groups & Roles: Define groups and roles to subdivide data access, ensuring proper data segregation and access control
The Problem: Finding the right level of support for successful implementation and ongoing operations can be challenging.Our Solution: Tiered support options provide the right level of assistance, from self-serve to premium support with dedicated resources.Integration Support Options:
  • Standard: Customer/partner driven with Forward Deployed Support
  • Premium: Full support from Forward Deployed Engineer
Ongoing Support Options:
  • Standard: SensorUp provides Tier 1 and Tier 2 support during standard MST business hours
  • Premium: SensorUp provides high availability Tier 1 and Tier 2 support with on-call outside standard business hours